Bliss Jewelry Refund and Return Policy
At Bliss Jewelry, we want you to love your purchase! If you’re not fully satisfied, please review our return and refund policy below to understand how we can assist you.
Return Policy
- Eligibility for Returns: We accept returns within 14 days of delivery for most items in their original, unworn condition, including all original packaging, tags, and certificates. Custom-made or personalized items are final sale and cannot be returned.
- Non-Returnable Items: Customized jewelry, engraved pieces, and items marked “final sale” are non-returnable.
- Proof of Purchase: A valid proof of purchase (receipt or order confirmation) is required for all returns.
Return Process
- Contact Us: Email us at contact@blissjewelry.shop or call us at [phone number] to initiate a return. Please provide your order number and reason for return.
- Return Authorization: Once your return is approved, we will send you instructions on how and where to send your item. Returns must be shipped within 7 days of receiving authorization.
- Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
Refund Policy
- Processing Refunds: Once we receive and inspect your return, we will notify you of the status. If approved, your refund will be processed to the original payment method within 5-7 business days.
- Restocking Fee: A 10% restocking fee may apply to certain items unless the return is due to a defect or error on our part.
- Shipping Charges: Original shipping charges are non-refundable.
Exchanges
If you’d like to exchange an item, please contact us within 14 days of delivery. Exchanges are subject to product availability, and any difference in price will be adjusted accordingly. Custom items are not eligible for exchange.
Damaged or Defective Items
If your item arrives damaged or defective, please reach out to us immediately at contact@blissjewelry.shop with photos and your order number. We will assist with a replacement or repair at no additional cost.
For questions regarding returns and refunds, please reach out to us at contact@blissjewelry.shop or call us at +1 727 333 7334.
